How to forward calls on a Samsung Galaxy S10 in 4 ways, to automatically redirect calls to a different phone number

• You can forward calls on a Samsung Galaxy S10 to automatically redirect incoming phone calls to a different phone number.
• It's possible to forward calls in four different ways — you can unconditionally redirect all calls, or only forward calls when the line is busy, when you choose not to answer, or when your Galaxy S10 is turned off.
• You can change or disable your call forwarding settings at any time.     
• Visit Business Insider's homepage for more stories.

Call forwarding lets you redirect incoming calls to another number, which is convenient if there are times when you would rather have calls ring on a different phone. 

The Samsung Galaxy S10 lets you set up call forwarding in a variety of ways — there's unconditional call forwarding, in which calls always get automatically rerouted to another line, as well as a number of conditional call forwarding options. 

These include forwarding calls when your Galaxy S10 is busy, when you don't answer the phone, and when the phone is simply unreachable (such as if it's turned off). 

Here's what you need to know to forward calls on your Galaxy S10. 

Check out the products mentioned in this article:

Samsung Galaxy S10 (From $899.99 at Best Buy)

How to forward calls on a Samsung Galaxy S10

2. Tap the three dots at the top right of the screen and then tap "Settings" in the drop-down menu.

3. Tap "Supplemental services."

4. Tap "Call forwarding."

5. Tap the call forwarding option you want to enable. 

6. In the pop-up window, enter the phone number that you want to forward calls to, and then tap "Turn on.

The Role of VoIP in the Evolution of Business Productivity

From the day we came into existence on this planet, we have seen various forms of communication. From sending pigeon messages to dialing numbers on a telephone to pressing keys on smartphones – everything has constantly changed the way we interact with others.

Since the invention of smartphones, the age of quick calls is going on forever. It’s fascinating to see phone calls taking charge of personal as well as professional lives of users. Even businesses rely heavily on phone calls to communicate with employees and customers.

But do you think it’s a productive way to handle customers and employees?

Tell me, are you able to keep pace with business with constant calls? Are you sure you don’t miss a single million-dollar deal on phone call? Do you answer all of your consumers in their moment of need? Do you know how many hours your employees waste because of personal calls?

You may say what choice do you have?

Dear friend, each day new technology is commanding the attention of businesses. Yet, I won’t say that the new technology has just arrived to eliminate all your worries. Rather, I am focusing on already existing technology that has the power to change the productivity levels of your business but are overshadowed by phone calls.

Yes, I am talking about a common, yet so underrated, technology called VoIP (Voice over Internet Protocol).

What is VoIP?

VoIP is making calls anytime, anywhere, using internet-connected devices like computers, smartphones, headset, etc. WhatsApp, Skype, Facebook video, and voice calls are all examples of VoIP technology.

Now you may say that you already use social media all the time. Of course, but not in away that makes your business more productive than ever.

How VoIP Synchronize Your Entire Business?

On one side, your employees are trying their best to answer your customers’ calls. On the other side, you are trying to contact your employees to get updates on your business. Additionally, some employees may need some business-relevant information and are trying to reach those employees who are on vacation.

Such a mess…

Bits and pieces are lying here and there, and you are unable to make sense of them.

Now imagine one person sitting at the center of your business. He manages calls from multiple side including yours, your employees’, and clients’. That person is VoIP.

VoIP replaces your phone system with digital technology. It puts a digital network at the center of the system while increasing the efficiency of your business network and eliminating the need to manage multiple networks.

As per Statista, VoIP global market size is predicted to reach a size of 145 billion U.S. dollars by 2024.

Read more at https://www.business2community.com/strategy/the-role-of-voip-in-the-evolution-of-business-productivity-02253748


VoIP offers unified communications, connecting everything from customer interface tools to day-to-day operations of company’s voice services. With VoIP, employees are never out of reach as it is the internet that keeps them connected. Employees have access to all business information via internet-connected devices. By replacing calls with VoIP, your customers are free to connect with you at anytime and anywhere.
Read more at https://www.business2community.com/strategy/the-role-of-voip-in-the-evolution-of-business-productivity-02253748

All in all, VoIP empowers your business to run at the pace of today’s demands.

3 Productive Benefits of VoIP to Businesses

Say goodbye to mobile towers and phone lines and welcome the infinite power of internet with VoIP.

Over the last 6 years, VoIP has become more than just a phone service. Its multi-purpose communication system is going beyond video call, SMS, voicemail, caller ID, call forwarding, etc., to aid your business in productivity.

Here are three ways VoIP increases your business productivity:

1. VoIP Saves Employees’ Hours of Wastage

How many voicemail accounts does each of your employees handle?

Stop and think. Suppose your employees manage only two voicemail accounts – one for business and one for personal use. That means they have to maintain and sort out messages on both lines. Employees with multiple “titles” play different roles which include managing clients on multiple voicemail accounts. All this results in chaos which affects employee productivity and restrains their growth.

VoIP comes with a single mailbox. It collects messages from multiple locations and then unites them into one voicemail account. It reduces distractions from multiple places and gives employees the freedom to manage everything from a single place. In fact, voicemail turns messages into an email and delivers them directly to users’ inboxes. When everything is available at a single location, productivity becomes a piece of cake.

For instance, Utah State saved $120,000/- year on labor expense by automating ticket features via VoIP services. They even reclaimed 80 hours a week of productivity for their IT team.

2. VoIP to Improve Customer Services

Do you really think that customers want to interact with you and that’s why they keep dialing your customer care number?

Nope.

They simply want a solution to their issues as soon as possible. They can’t waste time on sending mail and waiting for hours to hear the reply. That’s why they always grab a nearby phone to make a quick call and get the solution.

The problem with phone calls is they keep customers waiting till the customer care executive is available to talk. Making customers wait for more than a few minutes or answering them with a busy line leads to a poor customer service experience. As a result, customers go on social media to sing a song of your bad customer service and spread the word about why others shouldn’t buy your products or services.

How much business will you lose with such an experience?

VoIP automatically answers most of the customers’ queries. For example, VoIP stores data like order tracking, delivery status, etc. If customers have such common queries, they will get the answer without waiting or dialing a number. If they have major queries, VoIP connects customers with employees (no matter where they are) and gets their queries solved in the matter of moments. The better your service, the higher your brand reputation.

3. Anytime Access to Your Entire Business Network

These days, the craze of working from home or working while traveling is increasing at the high speed. And companies allow it to give their employees a big break without cutting their salary. But how do they manage everything while employees are not available in the office?

Well, , VoIP is the obvious answer. VoIP’s key job is to connect everything including the managers, employees, and customers in one place. If customers can remain connected with your brand via VoIP, why not employees?

As VoIP stores company’s data in one place, employees can have access to it at anytime, from anywhere. They can answer customers with the help of data, and they can enjoy their life too. Your business will float on the clouds with employee productivity at its peak.

Is it Costly?

Many companies want to adopt VoIP services for the sake of their employees and customers, but they are afraid that they will have to pay more. That’s a myth. VoIP systems allow companies to purchase their private exchange services without additional telecommunication equipment. This saves a lot of cost for companies who pay unnecessary bills for national and international calls.

So, you got the answers to all your VoIP queries. Start integrating VoIP services into your business and ditch those phone bills now.

Read more at https://www.business2community.com/strategy/the-role-of-voip-in-the-evolution-of-business-productivity-02253748

How to Find the Right Softphone App for Your Business

As technology becomes more sophisticated, businesses are using softphone apps instead of landlines to ensure their business phone systems are more accessible and cost-effective. But softphones may not be the right choice for every business. Here is everything you need to know about softphones and how to determine if they are the right solution for your business.

What is a softphone app?

Despite its name, a softphone is not, in fact, a phone. A softphone is software that allows you to use a computer, phone or tablet to place internet-based calls. Softphone software is typically provided by your Voice over Internet Protocol (VoIP) provider, and functions as a familiar, user-friendly interface that operates similarly to a traditional phone – users can dial numbers and access their VoIP features (voicemail, auto attendant, do not disturb, etc.). Softphones also have features such as mute, hold and transfer.

How does a softphone app work?

To use a softphone, you need a computer, smartphone or tablet that can access the internet and either a VoIP headset or access to a microphone and speaker on your device. While an internal speaker and microphone will work, a proper VoIP headset ensures the best possible sound quality by diminishing ambient noise.

Softphones function much like a traditional phone, allowing you to

• Make, receive and transfer calls
• Manage contacts
• Set up call waiting and do not disturb
• Assign rules for call forwarding

Is a softphone different from VoIP?

No. VoIP is the service that enables you to make and receive calls, and the "softphone" is the software that provides a user-friendly interface on your smart device.

Pros and cons of softphone apps

Softphones offer many benefits, especially as business owners have increasingly high expectations for phone systems and require flexible, reliable solutions that allow their workers to be available by phone at all times, no matter where they are.

Softphone pros

The biggest benefit of softphones is their low cost. They are software-based, which means minimal equipment is needed – just a smart or internet-enabled device and a headset – and maintenance is included in your monthly service fee. Most services include video calls and multiparty conferencing, meaning you won't have to pay extra for those services. Softphones help you cut costs on hardware, phone service and maintenance, since upgrading your system is as simple as updating your software.

Choosing a software-based business phone system also gives your business scalability – your softphone system can easily adjust as your business grows.

An additional major benefit of softphones is their flexibility. Because you can use your softphone from any internet-enabled device, you can make and receive calls from anywhere in the world from your phone, tablet or computer. This makes softphones ideal for businesses with multiple locations, telecommuters or frequent travelers. Softphones also protect one's privacy; you no longer have to use or give out your personal number.

Integrations are increasingly important, too. For example, many softphones can integrate with customer relationship management (CRM) platforms so that every call that comes in calls up the correct contact in your system.

Softphone cons

Softphones may not be the right solution for every business, though. They aren't a feasible option for businesses that do not have a reliable internet connection. Softphones are entirely internet-based – they don't function well (or at all) without a strong internet connection. Make sure your connection is reliable and secure and doesn't cut out. Second, check that your employees' devices are up to date and function well, since softphone access also heavily depends on the device used for the call.

Third, you'll need to determine how you and your employees will make and receive your calls – i.e., whether you will use the speaker and microphone included on your device or if you will purchase headsets. Softphones may not always offer the same call quality as traditional phones, especially when using your device's internal microphone and speakers.

How to choose a softphone

When choosing the best softphone app for your business, weigh features and cost. While softphones are largely considered a low-cost option compared to other phone systems, monthly service costs and features vary by provider.

When evaluating the cost, think carefully about which features you can and cannot do without. Many providers offer free, limited versions of their software, which may work for you, depending on your needs. Do an analysis to see how each provider compares in features and costs to ensure the best bang for your buck. Features you should look for include voicemail, call forwarding and transfer, redial, hold, auto answer, and call ignore.

You should also look at how many phones, or lines, you will need. Choose a provider that can easily support the number of lines you need.

Next, consider the operating system. Not all softphone apps are compatible with every operating system, so it is vital to choose software that works with your operating system, be it macOS, Windows, iOS or Android. Also, check to see what other systems the softphone app integrates with, such as a CRM, Lightweight Directory Access Protocol (LDAP) or Outlook.

You must also ensure that your softphone supports the same protocol as your VoIP provider. Protocols determine how data is processed and transferred over the network. There are multiple protocols supported by VoIP services and softphones, including SIP, H.323 and MGCP. [Read related: What Is SIP Trunking? Do You Need It for Your Business?]

Call providers to see what kind of customer support they offer. Do they provide 24/7 troubleshooting support? What steps are taken if something goes wrong? How can lines be added or removed?

Finally, see what kind of security measures your provider offers. Softphone apps are susceptible to hacking or malware because of their internet-based nature, so it's critical that your data is protected against breaches. 

Where to find softphone apps

There are many options for where you can get a softphone app. These are some popular providers:

• 8x8: 8x8 includes its virtual office softphone in its Virtual Office package at no additional cost. Users can manage features such as call forwarding, call transfer, call waiting and three-way calling.
• RingCentral: RingCentral includes its softphone app with its RingCentral for Desktop software. It integrates seamlessly with contact management programs and easily transfers calls between devices.
• Ooma: Ooma's mobile app works on any iOS or Android device. It offers an intuitive, easy-to-use interface on your smartphone. Features include extension dialing, call transfer, conference calling and do not disturb modes.
• Jive: Jive offers easy integration with contact management apps like Outlook, and has plenty of features, such as presence monitoring, call analytics, E911 and ring groups.
• Cisco: Cisco is a great option for large or enterprise businesses, as it can support many employees and has flexible management options.

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